![]() Until then buying an iPad (any model) is a very expensive lottery where you chances that it becomes a pumpkin in a year - are very high (considering new light bleeding problem and bending). Probably we need another class action suit and another journalist facing it. There are also tons of threads on iFixit, Best Buy and Amazon - basically everywhere people buy iPads they face eventual problems with the touch screen and they're surprised that no one cares. ”-degraded-touch-screen-sensitivity.2172781/ Press the power button again until the Apple logo. When the Whirly disappears your iPad is now off. You will see a slide appear to power off, slide this and the screen will go dark and a Whirly will appear. IPad problem is indeed as big, look at all these threads (this is not even all of them) about people facing hardware problem with unresponsive screen: Restart: Press and hold the power off button, the one at the top right. Once they received my old unit back I was not charged anything.Īpple fixed butterfly keyboard only after they faced a class action lawsuit led by a couple of well known journalists. The tech agreed and went back into the system to modify the service request essentially to the point that what I would have was a hold on my CC for the full value of the replacement with no other upfront charges. I nicely pushed back on that and said that if I had to pay to replace this defective unit then I’d rather not complete the service. Initially on checkout the invoice showed that i’d be paying several hundred (don’t quote me, I dont recall the exact price) essentially for a full replacement plus a hold on my CC for the balance in value for the replacement unit being sent to me just in case I don’t return it. I asked if I had to pay a lot for a replacement because if I did I’d rather just get a refurbished unit myself from the certified store and the tech assured me that I wouldn’t have to. In the end the tech decided to authorize a replacement. I approached the chat session with the philosophy that the answers to all of that essentially need to be no so as to demonstrate that the device is faulty and not affected by any other external forces. The tech support person walked me through a series of questions (cleaning, any existing damage, is there a screen protector, is it in a case etc. Went the online route rather than in-store. ![]() I had my gen 2 iPP 12.9 replaced under AppleCare+ about a month and a half ago for this issue.
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